Visa and Mastercard are reportedly facing a deluge of complaints from gamers protesting the censorship of adult games on platforms like Steam and itch.io. This coordinated campaign is a response to the storefronts' decisions to limit or halt the sale of such games, citing concerns about potentially losing access to major payment processors.
Frustrated fans are actively encouraging others to contact Visa and Mastercard via email and phone calls. The goal isn't necessarily to resolve the issue with individual customer service representatives, but rather to disrupt communication lines to such an extent that it becomes a costly problem for the payment processors, forcing them to address the censorship concerns. Callers are reportedly willing to endure lengthy wait times to clog up the system, and are also targeting callback queues.
The action comes after adult game platforms cited the payment processors as influencing their decisions. Activist groups have directly named Visa and Mastercard in open letters requesting the removal of adult games. This has led to concerned emails being sent to both customer service departments and directly to executives at both companies.
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